Our happiness team is always here to assist 🙂
Common purchase queries answered
Orders and Shipping
Depend on your shipping country, it takes anywhere from 4 to 14 days to reach you. This also depends on the destination country’s customs and speed they process parcels into the country. Due to the worldwide pandemic there might be a shortage of workers sometimes and thus creating delays.
You may create an account here : https://lifewithaqua.com/my-account/
Please note that once the shipment status has been changed to processed/ shipped we will be unable to change your shipping address.
No, we do not charge sales tax currently.
We currently ship to the following countries:
United Kingdom (UK)
United States (US)
Some items like electronics will be shipped from another location due to postal restrictions. But most of your items will arrive in one package.
If you need to swap an item
Returns and Exchanges
If the item was received damaged we will do a refund / replacement for you after you contacted us
If the wrong item was received we will do a replacement for you after you contacted us
Kindly immediately take a photo and send us an email and we will do our best to help you.
After you have contacted our customer service. An address will be provided to you to mail the return to.
You may use the contact us form on our site or send us an email at [email protected]
If you entered an incorrect address and the status has been changed to processed or shipped you will be responsible for the order. No refunds will be done for incorrect shipping addresses.
You may change an order within 20 minutes of an order. After that the order will be processed and you will not be able to cancel or change the order.