Customer Help
Our happiness team is always here to assist 🙂
Common purchase queries answered
Orders and Shipping
Depend on your shipping country, it takes anywhere from 4 to 14 days to reach you. This also depends on the destination country’s customs and speed they process parcels into the country. Due to the worldwide pandemic there might be a shortage of workers sometimes and thus creating delays.
You may create an account here : https://lifewithaqua.com/my-account/
Please note that once the shipment status has been changed to processed/ shipped we will be unable to change your shipping address.
You may use the tracking code provided in the email order to track your order at 17track.net or Thailand Post
No, we do not charge sales tax currently.
We currently ship to the following countries:
United Kingdom (UK)
United States (US)
Austria
Canada
Finland
India
Belgium
China
France
Bulgaria
Cambodia
Czech Republic
Greece
Indonesia
Denmark
Hungary
Ireland
Italy
Iceland
Japan
Malaysia
New Zealand
Norway
Philippines
Poland
Portugal
Singapore
Slovakia
Slovenia
South Korea
Spain
Sweden
Switzerland
Taiwan
Vietnam
Some items like electronics will be shipped from another location due to postal restrictions. But most of your items will arrive in one package.
If you need to swap an item
Returns and Exchanges
If the item was received damaged we will do a refund / replacement for you after you contacted us
If the wrong item was received we will do a replacement for you after you contacted us
Kindly immediately take a photo and send us an email and we will do our best to help you.
After you have contacted our customer service. An address will be provided to you to mail the return to.
You may use the contact us form on our site or send us an email at [email protected]
If you entered an incorrect address and the status has been changed to processed or shipped you will be responsible for the order. No refunds will be done for incorrect shipping addresses.
You may change an order within 20 minutes of an order. After that the order will be processed and you will not be able to cancel or change the order.
Yes, you can pre-order by sending us an email at [email protected] with the required item name and quantity.